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Customer Satisfaction Survey

Distek is committed to quality.  As an ISO 9001 certified company we are committed to continuous product and company improvement and overall customer satisfaction through innovation, proven technology and more importantly, from listening to the needs and concerns of our customers.

Distek is committed to excellence in customer satisfaction through products that meet or exceed specifications, on time delivery and prompt, efficient, and courteous service.

Your comments and suggestions are important to us. At this time we ask you to take a moment to complete the following questionnaire and return it to us using the enclosed postage-paid envelope.  In doing so, you will receive a free Distek T-shirt as a keepsake.  Please provide your mailing address and specify your size on the questionnaire!

We appreciate your time and will value your comments and concerns.  Your feedback will be processed and evaluated.  The information contained within will remain confidential.

Thank you for choosing Distek!

Name (First Last)*

Title 
Company*
Address
City          
State
Zip/Post
Country
Phone* 
Fax 
Email*

Product Information:
Model Number/Description




Service Visit (If Applicable)
Check all that apply
    Equipment Installation
    Equipment Repair
    Validation Service
    Equipment Maintenance
    Training
    Other specify:

Please rate each category that applies.  Comments are welcomed.

Item Rating Comments
Product's ease of use
Product Feature as Compared To Your Needs
Product Reliability & Operation
Overall Product Performance
User's Guide & Operation Manual
Validation Documentation (if applicable)
Professionalism and Conduct of Distek Service Personnel
Greeting and Appearance of Distek Service Representative
Performance of Distek Service Personnel
The Service response time
The Ordering Process (Ease of Ordering this Product)
The Overall Product Pricing
The Sales representatives ability to understand your application and needs
The Greeting and Appearance of the Distek Sales Representative
The delivery time of your equipment
How would you rate Distek’s Product Quality
How would you rate Distek Services
Would you recommend our Product and/or Services to others?

How might Distek Service better improve to make you a more satisfied customer?

 What Product feature is most desired that is not offered or available?


* Denotes required field

 

 

121 North Center Dr. North Brunswick, NJ 08902 Ph.:732.422.7585 info@distekinc.com

 Copyright © 2008 Distek, Inc. All Rights Reserved.

 

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