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Field Service Coordinator

Status Closed
Location North Brunswick, NJ USA
Closed

Distek, Inc., a rapidly growing leader in the scientific instrumentation field, located in North Brunswick, New Jersey is currently seeking a Field Service Coordinator in the New Jersey area to schedule service calls at customer sites.

 

Responsibilities

  • Schedule installations, validation, and repair services
    • Coordinate with customers and production to determine schedule for repairs, validation services, contract services, and installation of new instruments
    • Identify needed resources, schedule, and resolve scheduling conflicts
    • Manage scheduling logistics of instruments, equipment, and travel plans
    • Ensure that service orders and related paperwork resulting from field service calls are properly processed and closed
    • Coordinate with Administration the billing of service calls
    • Alert Service managers to recurring service problems
    • Assist field personnel with non-technical issues and problems
  • Supervision of Field Team Support
    • Provide work direction and training
    • Monitor and evaluate subordinate’s performance
    • Coach and counsel subordinates toward better performance
  • Follow-up with customers to ensure satisfaction with all aspects of service
  • Ensure that all service databases are correct, current, and properly maintained
  • Ensure that all Qualification and Validation Binders, manuals, and documentation for all validation and related services are properly produced and distributed on a timely basis
  • ISO
    • Ensure that department functions in accordance with ISO standards
    • Perform responsibilities in adherence to ISO standards
  • Participate in projects and special assignments as they develop

EEO policy

Distek, Inc. is an Equal Employment Opportunity employer.  Thank you for your interest, however, only candidates selected for interviews will be contacted.

Please note that all offer of employment is subject to a satisfactory background check and passing a 10 Panel Drug test.

Contact info

Benefits

  • Base Salary
  • Medical & Dental Insurance
  • 401(k) Retirement Plan
  • Paid Vacation

Requirements

  • Proficient with Microsoft Operating Systems, Excel, Word, Outlook, CRM, ERP
  • Previous supervisory experience
  • Excellent verbal & written communication skills
  • Extremely organized and able to work well under pressure, with multiple interruptions
  • Strong tactician with creative and flexible problem-solving skills
  • Strong diplomatic skills when dealing with customers
  • Self-starter and able to successfully handle multiple tasks simultaneously and be flexible in changing priorities
  • Efficient time management skills and ability to meet deadlines
  • Pleasant and courteous phone manners
  • Proven ability to work well in a team environment

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