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Validation Coordinator Support

Status Open
Location North Brunswick, NJ USA

Distek, Inc., a rapidly growing leader in the scientific instrumentation field, located in North Brunswick, New Jersey is currently seeking a Validation Coordinator Support.

Responsibilities

A Validation Coordinator Support individual may perform all or some aspects of the following functions.

  • Under the direction of the Validation Coordinator, schedule installations, validation, and repair services
    • Coordinate with customers and production to determine schedule for installation of new instruments; and work with customers to schedule repairs and contract services
      • Identify needed resources, schedule, and track personnel
      • Ensure the Validation Service Schedule is current and accurate
      • With Validation Coordinator, resolve scheduling conflicts and when necessary, involve the department Director and/or other directors/managers
      • Confirm all scheduled services with customers and field personnel
    • Ensure that service orders and related paperwork resulting from validation service calls are properly processed and closed
    • Alert Validation Coordinator to recurring service problems
    • Assist field personnel with non-technical issues and problems
    • Function as initial interface with customers on service calls
      • Screen telephone calls
      • Direct calls to appropriate personnel
  • Documentation, Shipping, and Inventory Control
    • Generate, modify, assemble, and ship Qualification and Validation Binders for all validation and related services as per the Validation Coordinator
    • Generate, modify, assemble, and ship Qualification and Validation Binders for all International orders and pick tickets
    • Ship documents and supplies to customers in advance of Distek personnel arrival at site
    • Enter all UPS tracking information on shipments to ensure easy follow-up
    • Distribute to all necessary field and office personnel updated documents
    • Monitor and maintain level of document supply inventory, USP standards/tablets, qualification stickers, and instrument stickers
    • Work with Purchasing to reorder inventory as needed
  • Assist the Validation Coordinator to maintain the Service CRM database
    • Ensure that all information is correct and current
    • Generate reports from various databases as needed
    • Update customer contact information
    • Update contract information as necessary
    • Update personnel information as necessary
    • Open and populate contract services for each month
  • Maintain Company vehicle database, including tracking of maintenance, inspection, and mileage
  • Assist in maintaining Validation and Field Service personnel information
    • Prepare training documents for new employees
    • Maintain training certificate files for Validation and Field Service personnel
    • Maintain tool certificates for all Validation and Field Service personnel
  • ISO
    • Follow ISO documentation process
    • Perform responsibilities in adherence to ISO standards
  • Prepare reports for management
  • Participate in projects as assigned

EEO policy

Distek, Inc. is an Equal Employment Opportunity employer.  Thank you for your interest, however, only candidates selected for interviews will be contacted.

Please note that all offer of employment is subject to a satisfactory background check and passing a 10 Panel Drug test.

Contact info

Benefits

  • Base Salary
  • Medical & Dental Insurance
  • 401(k) Retirement Plan
  • Paid Vacation

Requirements

The qualified candidate should have:

  • Minimum 3 years clerical / administrative assistant experience
  • Minimum High School diploma or equivalent experience
  • Proficient in Microsoft Operating Systems, Outlook, Word, Excel, and database programs
  • Able to learn computer applications easily
  • Excellent verbal & written communication skills
  • Strong diplomatic skills when dealing with customers
  • Extremely organized and able to work well under pressure, with multiple interruptions
  • Self-starter and able to successfully handle multiple tasks simultaneously and be flexible in changing priorities
  • Efficient time management skills and ability to meet deadlines
  • Pleasant and courteous phone manners
  • Proven ability to work well in a team environment as well as independently
  • Previous customer service experience preferred

Apply Now

If qualified, resumes with salary history, should be emailed to recruiting@distekinc.com or included with the online application. Only those individuals whose experience and background meet Distek's needs will be contacted. All information received will be held in the strictest confidence.

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