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Delivery and Returns

Delivery

Unless otherwise specified products are shipped F.O.B. point of origin. Title and risk of loss shall pass to buyer upon seller ’s delivery of product to the carrier. Buyer shall pay all freight, handling, delivery, special packaging and insurance charges for shipment of products. Choice of carrier and shipping method and route shall be seller’s election unless specified by buyer at time of order. Seller shall have the right to deliver all products covered hereby at one time or in partial shipments from time to time, within the agreed time for delivery. Seller shall not be liable for delays in delivery or for failure to perform due to causes beyond the reasonable control of seller, including but not limited to, force majeure, acts of God, acts or omissions of buyer, acts of civil or military authorities, fire, strikes, power surges or outages, epidemics, quarantine restrictions, flood, natural disasters, riot, war, delays in transportation or inability to obtain necessary labor, materials or supplies. In the event of any such delay, the set date of delivery, if any, shall be extended for a reasonable period, or the delivery may be canceled at seller ’s option. Any delay in delivery, at customers request greater than 90 days is subject to an additional stocking charge or a good faith deposit not to exceed 20% of the equipment total.

Cancellation/Rescheduling

Except for NCNR materials, buyer may cancel or reschedule orders with the seller ’s approval per the following conditions: Parts and Accessory Orders may be cancelled within 1 business day after receipt of order with no cancellation fee. Orders cancelled after 2 business days from receipt of order and prior to shipment will incur a 15% cancellation fee. Orders returned up to 5 business days after delivery with an approved Return Authorization Number (RA) will incur a 25% restocking fee. Instrument Orders may be cancelled within 5 business day after receipt of order with no cancellation fee. Orders cancelled after 5 business days from receipt of order and prior to shipment will incur a 15% cancellation fee. Orders returned up to 10 business days after delivery with an approved Return Authorization Number (RA) will incur a 25% restocking fee. Service Orders, Scheduled and confirmed service appointments may be cancelled or rescheduled 14 days prior to scheduled service date with no cancellation fee. Orders cancelled or rescheduled with less than 13 days’ notice of the confirmed date will incur a 100% cancellation fee of all actual expenses incurred including airfare, lost time all, travel expenses and deposits for rental vehicles and/or hotel stays.

Returns

Buyer may only return products with seller’s consent and in accordance with sellers return policy. Upon confirmation of right of return, seller shall issue or cause to be issued a Return Authorization Number (RA#). Buyer shall return products F.O.B. buyer’s plant, freight prepaid, in accordance with seller’s instructions in their original package and in good condition, without alteration. Upon receipt of returned product which comply with this section 9 and seller’s return policy, seller has the right to issue and buyer agrees to accept a credit memo in the amount of the value of the returned products which may be used as a credit toward future purchases for a period of one (1) year after issuance. In lieu of a credit at seller’s sole discretion, seller may charge buyer 35% of the order total as a restocking fee. Any extra cost incurred by seller to meet buyers request for a return will be the buyer ’s responsibility. Upon acceptance by seller that the returned order has met seller’s acceptance criteria 10% of the order total shall be refunded to buyer.